Shipping policy

1. Shipping Costs

At NUTEGO, we are proud to offer our customers FREE shipping until october 2025

2. Order Processing Times

⏳ Processing Time: Please allow 1-2 business days for us to prepare and dispatch your order after it is placed. Orders are considered dispatched once they have been handed over to our shipping carrier and are in transit.

🚀 Peak Season & Holidays: During busy periods, such as holidays or promotional sales, processing times may extend up to 3 business days.

3. Estimated Shipping Times

The estimated delivery time depends on the destination and courier service. Below are approximate shipping times:

📍 Country-Specific Shipping Times:
🇪🇺 Europe: 2-6 business days
🌍 International: 7-21 business days (depending on location and customs clearance)

Please note that customs clearance, holidays, or courier delays may extend delivery times beyond the estimates provided.

4. Order Changes & Address Accuracy

📌 It is your responsibility to ensure that your shipping details are accurate when placing an order.

If you realize there is an error in your shipping details, please contact us within 24 hours at info@nutego.de  We will do our best to accommodate changes, but we cannot guarantee modifications after this timeframe.

If we detect an issue with your shipping details, our team will attempt to verify them via email within 3 business days. If we do not receive a response, we reserve the right to cancel the order.

5. Delayed Deliveries

At NUTEGO, we understand how important it is for you to receive your order on time. However, delivery times may be impacted by:
🚛 Courier delays (e.g., weather, transport strikes)
🌍 Customs clearance (for international orders)
📦 High order volumes (holiday season, sales events)
🏠 Address verification issues

While we do our best to ensure timely delivery, NUTEGO is not liable for delays caused by external factors. We will always communicate any significant delays and work with the courier to resolve issues as quickly as possible.

6. Lost or Stolen Packages

Once a package has been handed over to the courier, it is out of our control. If your package is lost or stolen, please follow these steps:

🔹 Contact Us: Email info@nutego.de with your order details.
🔹 Contact the Courier: File a claim with the courier service for investigation.
🔹 Further Action: If the package remains lost, we may offer a replacement or store credit, depending on the situation.

⚠ NUTEGO is not responsible for lost or stolen packages once they are marked as delivered by the courier. If theft is suspected, we recommend filing a police report.

7. Shipping Policy Changes

NUTEGO reserves the right to update this Shipping Policy at any time without prior notice. Customers are responsible for reviewing the latest version before placing an order.

By making a purchase, you agree to our shipping terms and any updates that may be made in the future.

📧 Questions? Reach out to us at info@nutego.de – we’re happy to help!